Returns

We accept returns for refund or exchange subject to the following conditions:

  • we accept returns up to 30 days from the purchase date
  • the item must be unused with all packaging, labels and tags intact
  • for instore purchases you must have proof of purchase & the purchase price you paid; your purchase receipt is best for this

If you do not live locally please contact us so that we can process your return.  Return postage must be paid by the customer.

Sorry, we don’t accept ‘change of mind’ returns on:

  • special orders (that is items ordered in especially for you that are not a normal stock item)
  • freeze dried meals and food
  • stove fuel
  • underwear (bras & undies, thermals are OK)
  • fly head nets
  • climbing gear

Faulty Items (warranty issues)

We accept responsibility where an item we sold has let you down through poor workmanship or faulty materials subject to the following conditions:

  • you must be the original purchaser & have proof of purchase
  • the item has been reasonably cared for
  • the product is still within the manufacturers warranty period
  • the fault is due to a manufacturing or materials failure (damage or deterioration that is exceptional & should not have occurred through normal use despite the item being stored correctly and used in accordance with its intended use)

Please bring or send the item in to us for assessment for warranty; please ensure the item is clean.

Issues NOT covered by warranty:

  • wear & tear: damage and deterioration of the item that inevitably occurs through normal use. Every product has a serviceable life span and over that period damage and deterioration will occur until finally the item becomes unsuitable for use.
  • incompatible fit

Lone Dingo Membership

  • Sign up fee is a one off charge, there are no renewal fees
  • A membership holder is entitled to 10% discount on all purchases both online & in store (see exclusions below)
  • Members have exclusive access to other specials that are advertised via email
  • Friends & family of membership holders can access the discount & special offers in store as long as they are with the card holder
  • Lone Dingo may expire a membership if the user has unsubscribed to our emails and the membership goes unused for 36 months, expired memberships can be reactivated on request
  • Lone Dingo reserves the right to cancel any membership at any time at its discretion.
  • You may be requested to provide identification at time of purchase to verify that you are a membership holder
  • Products excluded from regular Lone Dingo Membership discount:
    Some clearance items
    Gift Cards

Laybuy

  • The Laybuy period is 60 days
  • If the laybuy is not completed after 60 days we will contact you to determine if you wish to finalise the laybuy.  If you wish to finalise the laybuy you will be asked to pay the outstanding balance within 30 days
  • If  you wish to cancel the laybuy you will be charged a cancellation fee of $30, any payments made above this amount will be refunded
  • Minimum lay-buy payment is $30

 

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